Bill2Pay your Single Source Solution for all your payment needs

Bill2Pay is able to offer you a truly single-source solution for all customer payment options through one vendor with a solid reputation in the payments industry and among its clients. Intuition has been in the payment processing business for over 16 years and has maintained unsurpassed quality at all levels of production and service, as our customers will attest. Whether it is measured against industry benchmarks established by organizations such as TAWPI (The Association for Work Process Improvement), or required by our clients' Service Level Agreements, Intuition will continue to provide you with the highest quality processes available today.

Bill2Pay's client retention rate is 98%, with loyal clients for over 18 years.

Exceptional Quality Service: Our philosophy toward quality is to exceed customer expectations through innovative solutions, efficient processes, team-oriented measures, and a well-trained and committed work-force.  Our mission statement reinforces that “Bill2Pay will consistently provide exceptional quality service.”  We believe that this customer-focused orientation sets Bill2Pay apart from other vendors.  We consider client feedback vital to our success as our quality results are determined by customer satisfaction.

Bill2Pay features 100% customized end-of-day reporting for all lockbox retail and wholesale payments.

Preferred Vendor for highly customized solutions: Bill2Pay utilizes a “best of breed” approach in delivering our extensive array of payment services.  We know that our customers’ data security is crucial to their business success. In order to maintain top security and processing satisfaction, all of our core processing technology, including infrastructure and electronic payment and invoicing solutions, are managed by Bill2Pay’s personnel.  In fact, due to the sensitivity of both financial and medical information relating to our clients’ customers, Bill2Pay does not outsource any payment information processing.

Bill2Pay is strategically positioned to be the provider of choice for high quality, turn-key and customized solutions.  Our strategic plan incorporates four main facets that are continually reviewed and measured for success.

Let Bill2Pay be your one and only vendor for all your payment needs = one single payment stream.

Bill2Pay invests in people. Our employee turnover rate is less than half of the industry standard.

1. People Bill2Pay’s quality begins with the quality of people that Bill2Pay hires, trains and retains. Bill2Pay’s compensation structure not only pays very competitive regional wages, but also utilizes a performance plan that monetarily rewards employees who demonstrate exceptional quality standards.  We rigorously screen our employees by conducting drug testing and background checks to ensure we hire the highest caliber of professionals in the industry.

Bill2Pay's account number error processing rate for lockbox payments is 750% above the industry standard.

2. Cost and Quality Simply stated, we believe that Bill2Pay has the highest quality standards and more consistently meets those standards as compared to our regional and national competitors.  According to benchmark studies published by TAWPI (The Association for Work Process Improvement), the industry benchmark for processing is 1 error for every 10,000 items processed.  Bill2Pay’s standard is 1 error for every 100,000 items processed. On the electronic side Bill2Pay’s solution is easy to use and has virtually no downtime.  We host multiple, redundant data centers, granting optimal disaster recovery protection as well as nearly 100% uptime for processing. Bill2Pay offers incentives to personnel for maintaining our exacting standards, which means lower costs for our customers.  We ensure that everyone at Bill2Pay is properly focused on providing quality and precision the first time so that costly reprocessing is not needed.

Bill2Pay has a 99.9% track record for timely and accurate delivery of daily data files to our clients and deposit files to their banks.

3. Audits Bill2Pay has annually scheduled SAS70 Type 2 third-party audits, which cover both the Paper Check and Electronic Payment Processing business operations.  We also comply with PCI standards and are audited by a third party annually. The results of these audits are made available to our clients for review at any time.  Bill2Pay also conducts internal audits periodically.  Our qualified, meticulous audit personnel monitor operations to ensure compliance with contracts, performance and system standards.

Bill2Pay's encoding error rate for lockbox payments is 1000% above the industry standard.

4. Technology The Bill2Pay software application provides the foundation of our payments technology.  It is a customized, state-of-the-art system, developed with more recent industry standards and requirements than many of our competitors.  The Bill2Pay image platform for capturing paper checks (ExpertRPS) was developed by RP Solutions.  Our lockbox processing for paper checks and electronic platform for credit/debit card or e-checks is highly adaptable to suit our customers’ needs.  We can service a variety of industries by customizing our technology to meet and exceed individualized needs.